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The infuriating this is that whenever this happens at BT, they say nothing about the cause and nothing about how they will prevent recurrence. As a BT Infinity customer, I've had a total loss of internet several times over the last couple of years and never any feedback from BT afterwards.

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They seem like one of those obnoxious organisations that think if they provide any information then it will only invite a shitstorm. Unfortunately too many people still chose them as a provider. I nearly. Nearly switched to them last month because of their prices and BT Sport package. But fortunately I'm stuck on a 12 month contract with IDNet. Shame.

As a colleague of mine used to say when I worked there: "It's a good thing we're not a communications company."

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