Apple Pay Now Accounts for Three-Fourths of U.S. Contactless Payments
fortune.com
fortune.com
the early adopter's tradeoff for all tech i suppose.
Maybe in America. In the rest of the world, we have had chipped cards for years (Canada, Europe) and people don't have a problem using them.
- Items are scanned
- The cashier tells you the amount
- You mention that you'll pay with your card, usually showing it is enough too
- The cashier activates the chip scanner
- You insert your card to the reader
- Wait a second or two, the screen changes to "Enter PIN"
- You enter your PIN and press the green button
- You wait around 5 seconds and hopefully it says "{success_message}\n\n Please remove your card"
- You remove the card and put it back to your wallet
- Receipt is printed, the cashier discards it if you don't take it. Sometimes they ask if you want to take it.
And got erased if held too close to magnets, or got scratched and unreadable.
> and somehow made the user experience much worse
That seems to be a problem with implementation, not technology. Outside of the US, I could use contactless payment with a card for years. I could also use chip payment under a specified limit without putting in PIN. Even if all that fails, terminals which are actually connected and don't use dial up on every payment take just a few seconds to authorize each transaction.
The US payment systems dragged their feet for so long now you get to experience payments in Europe from early 00s.
And despite the anti-fraud automated data analysis, losses per $100 having been growing from 2010 to 2014, when they reached $16 billion, of which the US accounted for half, despite only generating 21% of transaction volume.
http://www.gallup.com/poll/178856/hacking-tops-list-crimes-a...
http://www.businesswire.com/news/home/20150804007054/en/Glob...
I live in Australia and this is literally everywhere.
Contactless cards are on the rise here and are incredibly convenient - moreso than Apple/Android pay, IMO. You don't have to wake a card up to use it and the batteries never run out!
http://www.theukcardsassociation.org.uk/contactless_contactl...
Until some time last year most stores didn't even accept cards with chips (they still swiped), it's still normal to "authorize" a transaction with a signature (even with a chip) and many things you interact with (particularly landlords) still expect you to pay with pieces of paper (cheques, money orders).
Not to mention that your account numbers are closely guarded secrets because your account number is all that's needed for literally anyone to withdraw money from your account.
Admittedly, there are some areas in finance where they're kinda ahead. Micro-loans are interesting and new for example. Day to day purchases are around a decade behind though.
Yet, that’s what the consumer is being asked to do in the U.S." [1]
It seems the UK and Australia's concentrated banking/payments sectors (e.g. Barclays drives 40% of British credit and debit spend and has 38% of the British merchant acquirer space [1]) facilitated a fast and coördinated roll-out.
That said, to what degree was Apple Pay designed for in-app, versus meatspace, purchasing? (Irrespective of how it was pitched to JPMorgan and friends.)
[1] http://www.pymnts.com/nfc/2016/uk-lessons-for-us-mobile-paym...
I do like that once I've linked my card to Samsung Pay I get instant transaction notifications whether I actually pay with my phone or with my card though.
The Australian banks make a lot of money off interchange fees. Apple wants a cut of the interchange fee to get access to Apple Pay (which is what ANZ did recently). This has slowed the Apple Pay rollout, but not because banks don't want to share the fee.
By all accounts, the banks do want to be on Apple Pay, but each bank wants to give Apple the same cut as its competitors do (or at least, not a higher cut). And that's a problem because if they collectively negotiate the same amount, they could be accused of anti-competitive behaviour. They've recently gone to the competition regulator to get permission to negotiate with Apple as a bloc.[1]
[1]http://www.businessinsider.com.au/the-big-australian-banks-a...
When they banks applied to the competition regulator for permission to collectively bargain with Apple they specifically undertook to negotiate about fees individually. What the banks want to collectively negotiate is access to the NFC hardware on Apple devices so they can provide their own digital wallets and bypass Apple Pay.
It's slightly amusing to watch the cashier have a moment of confusion as I ask to 'pay by card' then proceed to do nothing whilst I wait for them to get the EFTPOS terminal ready. They expect some kind of shuffling to produce a card instead I extend my wrist out to pay with an Apple Watch.
Can't wait to see what numbers come out from this, interested to know % of Apple Pay transactions on activated cards.
For me that would be enough of an improvement to switch.
Yet, next to nobody uses it because it's generally not available even though it has officially launched: Nearly all of the banks here are boycotting it and are pushing their own mobile payment startup [1] which also has much worse usability and was initially launched by the Swiss post, a company that still thinks that a 4 digit pin on their debit card is good enough.
Verivox made a survey* about Swiss credit cards supporting Apple Pay, I've just ordered a 'Simply VISA Card'. Apple Pay is the reason that I'm actually paying for a credit card for the first time.
* = https://www.verivox.ch/nachrichten/welche-schweizer-kreditka...
How many examples can you provide of a 4 digit card pin being brute forced? Is there any other scenario where a 4 digit pin has been compromised but a 6 digit pin would be safe?
Hopefully Android Pay comes soon, so that most mobile phones get a ready to use native solution and all this crap gets swiped under the rug.
Until then, vote with your wallet, cancel your credit card, get a CornèrCard or derivative like BonusCard. At the end of the day, it doesn't really matter who your issuer is.
The system isn't perfect, and anecdotal stories from LEOs indicate fraud has risen due to the low friction of contactless transactions, but obviously it's not too big a problem for the banks to wear (as all fraudulent contactless transactions are the bank's problem, not the card owner's).
Whats worse is some stores have it where you can insert, but when you do it says "swipe card". Like it detects you inserted but refuses to run it that way. I really just don't get it.
One other example is chase. Their ATMs still make you insert, pull out, then stick back in. Ive yet to have one take the card first try.
I've got three cards: personal account, business account, and credit cards. I don't remember the credit card PIN since I rarely need it, so that leaves two PINs. I'm already having a hard time remember my business card PIN since I don't use it much. Can't imagine having to carry around eight and remembering all those PINs!
Even though it's never presented locally, with that card cashiers would often get the "sign or pin" prompt on the terminal, and then ask me (or gesture if their English wasn't great), and I'd usually pick pin, which would then produce a slip with "No signature required" printed, which they would then insist I sign.
Just in the last few months I've noticed more contactless terminals at larger stores (particularly the nation-wide chains) but I can't imagine what confusing unnecessary process they'll end up using for that...
Also, for the younger generation (i.e. 20s/30s) I think credit cards are much more popular than their parents generation - my sister-in-law and her husband (both Thai, so not influenced by western approach) use cards most places they can, while my mother in law regularly has anything up to 100K THB in her handbag.
cough There is specimen of your signature on the back of the card cough
The difference is that not just anyone can draw an X on a terminal after skimming your card to pretend to be you. They need an extra piece of information to do so. They are still breaking the law by using your card, and it's still something the processor has insurance against.
Basically anyone could make a signature enough like the signature visible on the back of the card on the electronic card to be no worse than the average signature as far as the average person verifying it is concerned.
This is why zero fucks are given regarding how authentic your signature looks even if they look at your card. The 2 things that do prevent fraud are verifying id and cards that have pictures of the user on them.
I had something similar years ago in Australia. I went into a branch, my signature had changed a LOT, and I couldn't match the old one. So they promptly updated my signature on file, based purely on the fact that I had my card and knew the pin (I don't even remember showing them my ID).
Once the transaction is there on my internet banking, it feels to me like the money is already spent - so if I have to get $50 out to pay $30 somewhere that doesn't take cash, I'll just spend the other $20 on whatever without thinking! Whereas I'm a lot more careful with the card because I know I'll see it in my transactions later.
I really miss the speed of magstripe payments.
> Apple hasn’t revealed exact volume or usage numbers
> without a baseline usage number, it’s impossible know whether the current volume is significant.
I don't know who "we" is, or who is deploying NFC payments for MRT (?) and bus services. I also don't get why using the same nfc debit/credit cards requires a separate top-up system.
Anyway, I've had great experience with Apple Pay, just need NFC more widely adopted in the US. It's amazing how few places have even EMV readers active. It's great to be able to go out for a run or whatever, take my phone with me, and be able to buy coffee on my way home without having to worry about a separate payment device. Yes, credit cards are far smaller than a phone, but it's still one more thing to remember.
I've used Apple Pay with my US-based bank cards in a number of countries; many places had never even seen someone pay with a phone before. Memorably, a petrol station in New Zealand in April 2015, and more surprisingly, somewhere in Denmark or Sweden a couple of months ago (!).
Wow, if Apple is only just moving into the software field, they must have some killer apps on the way.
Some American visitors were recently surprised when I said interbank transfers clear within the hour. The environment in the US is quite different to the rest of the world.
I find it really strange that it is not widely adopted in the US since it removes a lot of friction when it comes to paying for stuff ergo encourages more business. I.e. my usual coffee joint was always packed in the mornings and since they adopted NFC payments a few years back, I noticed the usual bottleneck queue of people paying at the cashier is significantly less unless someone starts jiggling for coins.
In Australia you're given a total, the cashier sees the card in your hand, asks "Paypass?", and bang, it's done. Entire transaction is over in <10 seconds, and the only customer interaction with the terminal is waving a card over the top of it.
Additionally, the lack of tipping means that people who pay with cash expect their exact change back and will wait for it, or will fish around for coins to find the exact amount, which slows down transaction processes.
Even worse, they're being signed up for an affinity card, which takes several minutes.
For the most part the holdouts have been restaurants, as many POS devices had the tip/authorize order backwards (if enabled, tap would bypass the tip step). That's changing now and I've been to a few restaurants with tap now.
A year or two ago I used to rarely see the contactless part taped over with a message saying "No paypass" or whatever, but I can't remember the last time I saw that anywhere. Even Costco now takes contactless up to $200 now.
[1] "[As of March 2016] only 3.5 percent of eligible transactions for those consumers are via Apple Pay, down from 5.9 percent in March of 2015 and 4.6 percent in October. Eligible transactions are those where the consumer has the right phone and merchants have the right enabling POS technology — that is the intersection of consumers with iPhone 6/6S’s and merchants with contactless terminals."
http://www.pymnts.com/apple-pay-tracker/2016/apple-pays-big-...
[2] http://www.pymnts.com/nfc/2016/uk-lessons-for-us-mobile-paym...