"Does the car start? if so, go to page 45, if not, go to page 2." etc... There's a word for it but I call it "choose your own adventure documentation" - It's quite effective, even an inexperienced mechanic can solve most problems when given the factory service manual. (I'm speaking of the factory service manual here, The much easier to obtain Chilton brand "Book of Lies" is considerably less useful, but still much better than most of what you get with a computer.)
Depends on the metric. If you have to pay 10 times the price for spare parts because the whole module has to be changed and the garage can't even repair anymore, that's hardly an improvement. I'm persuaded that ecologically the times of black boxes, when you change instead of repairing won't last that long. Perhaps I'm still too optimistic.
Anyone can see how a web page works under the hood and see that it's not magic.