Linux will be used by regular people when the manual editing of configuration files is no longer necessary.
-/etc/modprobe.d/blacklist --> needed to install my wireless card
Also, the Ubuntu Restricted Driver's manager did't handle the card? How unusual. I've had it handle the majority of WiFi cards I've thrown at it. I suppose that's a compatibility issue- If Windows weren't pre-installed on a new PC, people would have to install drivers there, too.
Linux people always come out and say everything is perfect and linux is ready for the desktop. Sit someone down at a linux box who has never used a command line and they will demand a change of OS in a few days or less, simply because you are required to have esoteric knowledge just to make the damned thing usable.