Airbnb has really good customer service, in my experience. You could contact them. Airbnb doesn't want crappy hosts either!
https://www.guesty.com/blog/host-guide-to-airbnb-review-syst...
I am concerned that the popularity of Airbnb can damage the service. Craigslist was safe and trustworthy for a long time.
Notice all 4 and 5 star reviews. My wife and I posted a 2 star review from her account.
It seems odd - but it is my first ever time looking at Airbnb so I may have missed something
i use hotels, and commercial vacation rental services (who happen to list on airbnb, vrbo, other sites), but the point is, i will always use a company when i travel, especially overseas, because i simply do not want to deal with the whims of an individual homeowner when i'm putting my wellbeing on the line away from home. quite frankly, fuck that.