What's RT?
We took WuFoo's advice and just used one big shared Gmail inbox (similar to your approach), with one person monitoring the inbox every day. Most day-to-day issues can be handled by anyone on our team.
We took WuFoo's advice and just used one big shared Gmail inbox (similar to your approach), with one person monitoring the inbox every day. Most day-to-day issues can be handled by anyone on our team.
I think that even when sharing folders it's important for everyone to have their own account. it's confusing if you have multiple people speaking from the same address. You might be able to do that with gmail by modifying the sender address (with a shared IMAP box with everyone having their own client, the sender address can be set in the client config.)