> What's worst, however, is the deterioration of customer support. Lenovo has introduced this 'community' concept where users are expected to post their woes to a forum, hoping that a mix of other users and Lenovo affiliates (not sure whether they are employed by Lenovo, or just volunteering) would solve their problem.

... but there's still regular customer support you can call. The forums are optional.

My T460s is the best laptop I've ever used btw. They reverted to the old trackpad, it's as light as a Macbook.