They should write a book: How to lose your customers' trust before they try your product.
The way they handled this situation is disaster.
The way they handled this situation is disaster.
- I understand delays, but we're now talking 6-7 month delays when the product was promised within 1-2 months.
- They should have told us there would be a monthly fee before we pre-ordered. I understand that there will be a free version as well but it will be a half-assed WakeMate. They led us to believe that all the features would be free once we buy the unit. If they plan to make money from the recurring fees, I'm fine with that, but tell me before I buy.
- They should give customers who have pre-ordered WakeMate a lifetime subscription to the "pro" version to apologize. That's the least they could have done in my opinion.
I don't feel they've been open and honest at all. But to be fair, I'm sure they didn't intend to be dishonest, they just lack biz dev experience. Hopefully they'll learn from their mistakes.
We're very sorry for the delay and are committed to compensating you for the inconvenience. We plan to give you premium features for free, but our priority is to ship as soon as possible so we haven't finalized these details yet.
Giving premium features for free? I don't even have an idea of what the basic features look like, to get excited about premium features and accept the delays.
You might say 'take your 5$ and go some where else'. They definitely are losing me as a customer. If only they saved me the trouble and time, I would have bought and made use of other products months ago.
If you make something that people are desperate to own, time heals all wounds.
This company needs to get it's shit together...