Hacker News Reader

So doesn't that make that position downright dangerous? As a 3rd party to this argument, now I agree with the other guy.

edit: to clarify I mean I should join the opt-out side to help stop it from becoming socially unacceptable

View on HN

The Facebook/WhatsApp hegemony really is dangerous in that aspect. It grew from 'just social media' into something that is starting to usurp communication that used to take place via open platforms. In the Netherlands one of the largest banks (ING) even stopped supporting communication with its customers via email, suggesting the use of Twitter or WhatsApp instead for digital communication.

It is perfectly possible not to use them (I don't), but it is not without downsides.

If ING is able to suggest Twitter/WhatsApp as communications mediums instead of email, then it means they are either incompetents, or it means that they are doing it on purpose, due to Twitter/WhatsApp conversations being superficial and the services very volatile. Maybe they don't want you to store your conversations forever in an easily searchable archive. Maybe they don't want you writing long and clear messages describing your problem.

Either way, it's time to switch banks. And it's a good thing that you told me about it, as in Romania we also have ING and was considering then for my business account.

Reply on news.ycombinator.com