In US most likely.
At the Düsseldorf Apple store, they manage to give such an wonderful service three times in a row that a friend of mine doesn't care about any Apple product anymore.
At the Düsseldorf Apple store, they manage to give such an wonderful service three times in a row that a friend of mine doesn't care about any Apple product anymore.
Also - nice thing about wheel lock - they have fifteen+ simultaneous counters available, so wait to check in gear is almost always less than 10 minutes, no advance appointment required.
I agree with Parent though - 10 years in, and probably twice as many apple care appointments later - being able to just take in broken gear under apple care and have them fix it is a major benefit of buying the (admittedly expensive) gear.
On the flip side - Dell has onsite repair for their Desktops/Laptops.
Regarding other PC manufacturers I have long learned not to expect anything.
Incidentally, I also support a number of users in various countries in SE Asia and they also mostly have iPhones but I don't think any of them have ever had issues that required warranty repair.
I certainly do find vast differences in support from computer manufacturers like Dell and Lenovo (and a higher rate of issues with the region-specific models out there).
On her case she was put off, because the experience was just like other companies instead of what most people talk about.