Which is a really good argument for never developing for the Google eco-system. Because you can't afford to invest in a platform where if something goes wrong you're just f*cked.
This person just won the unfortunate lottery that in a large enough sample there has* to be at least one person who gets treated unfairly.
Plus, of course, they are butthurt over the fact that they don't understand how trademark works (I mean… honestly? How could they think that that rename would make it better?). It's not like they didn't get multiple levels of appeals by humans, they just didn't like the answer they got so felt more comfortable blaming automation.