All you wanted to know about ‘all-hands’ meetings
medium.com
medium.com
I spent many years at an (otherwise excellent) company that did quarterly all-hands meetings, which were de-facto sales events. The country manager (also the president of sales) went through the sales targets, then the sales pipeline, and then handed out awards to those involved in the biggest sales. Usually there followed some kind of presentation from engineering or marketing, with content meant to be useful to the sales staff.
For the people outside of sales there was a bit where other regional managers handed out awards, so at best there was something to look forward to and at worst it was a waste of time. But for the handful of us who also didn't report to one of those managers, the whole thing bordered on demoralizing.
Why would it matter, surely you award those who've acted exemplary regardless of prior awards. A company that handed out rewards in any other fashion would be unusual, wouldn't it?
My point was just that it can be tedious/demoralizing for people who aren't eligible to be called up.
It's very tempting to phone it in while looking for another job. It's basically a meeting for QA and manufacturing to remind everyone about QA and manufacturing.
My employer's (large commercial software company) award system is peer-based - anybody can suggest an award, from simple kudos up to multi-thousand dollar awards. Kudos don't require approval and are typically announced in weekly or monthly team meetings. The larger things are announced in the division or company-wide meetings, as appropriate.
The system actually doesn't allow generic team awards. It can be a bit annoying, but it also prevents what you describe. If I want to recognize a team, I have to call out each person individually.
As a project manager (but with no direct reports), I try to award a few kudos per quarter, just to let my peers (including all the teams I work with regularly, that's 50 developers/testers) know I'm paying attention. I typically submit a few larger awards per year. So far, I haven't had any outright rejected by my director or VP, only the level adjusted (both up and down).
Edit - another thought - I also proactively seek feedback from product management and sales. It doesn't take a lot of feedback to make a difference in team morale. While my teams are directly client facing, it's not difficult to obtain client feedback that is directly relevant to my projects.
Never quite understood the purpose of those assemblies, and I still don't.
Sweet baby Jesus and the orphans, no.
I may be biased, because I've never worked for a company that did a true all-hands meeting. My largest employer (~32k FTEs) did a department wide IS meeting (~800) quarterly but it largely just a review of what had happened on the business side in the last three months.
I can't think of a single legitimate reason for a company of ~400 to meet every single week. That's ten man weeks of time lost, every single week, so an SVP half the employees don't know can let everybody know Susie in Finance has been here for a year on Thursday?
A couple of things that I think differentiate good all-hands from bad ones (daily or otherwise)
- As much as possible, rank-and-file employees should drive the show. Having management up there talking the whole time increases the mandatory boring meeting feeling.
- If you're running all hands, your number one priority is to eliminate any feeling of big company corporate "rah-rah" culture. It's really easy for all-hands to feel fake with lots of imposed cheery "culture" things (someone else in the comments mentioned a singalong.. Really? It's cool to have unique things that you guys as a company do, but they have to be organic. Coming up with them as a manager basically guarantees that everyone laughs at them behind your back.
- Your priority should be providing useful information to employees, not pushing things on them. If the all-hands becomes the "yell about sales targets" meeting everyone will hate them.
This is precisely where I work at the moment. I always suspected it might've been a US/UK contrast. In UK we like to laugh at ourselves and not take anything too seriously, but being a US company, we get a lot of the "YOU'RE NUMBER 1, WE'RE NUMBER 1, WE'RE THE BEST TEAM WE CAN BE TOGETHER" and to be honest, it's rather cringey.
We're a megacorp who answers to shareholders - they don't give a crap about me and the guy talking most certainly doesn't know who I am, so let's stop the pretense. I've no problem with the pecking order, but don't make out like the company is looking out for my interest.
Probably the biggest management clusterfuck I've ever experience involved a manager from California trying to manage a bunch of Norwegians in Oslo like he was still in San Francisco.
Assembling people isn't too bad if everyone knows it's a "thing" every single day. Music pipes through the offices at 3 minutes before the meeting, and the meeting starts regardless of who's there.
I think all your points are excellent for companies that do want to do this and I actually find it a good way to kick off the week.
I would definitely be skipping it (and possibly getting in trouble) were it to happen around lunch instead of the start of the first day of the workweek. Sounds lame but I consider my lunch time 'sacred' and helps me clear my head for the afternoon.
After that, every all-hands email had a body with two or three bullet points in it.
Anyway, meeting happened and the CEO proudly announced that the company was getting a new logo...
Short-notice all-hands are often bad news and should be reserved for truly major breaking news (good or bad).
I don't know about your work experience, but in the context of a larger company, all-hands are quite important to remind people of the company culture and to connect individuals to the mission. Spend long enough in a growing company and you'll see people who have no idea why they're important, who slack, who feel they aren't heard, etc. Building a great company means handling all of this.
All-hands aren't about corporate bullshit. Even in a smaller startup, celebrating things like "we got a major new client" or "we hit this important milestone" can make people refocus and rekindle their passion for the work. I can't even see how this is "bangalore management for j2ee bodyshops". But I haven't been to Bangalore or done any j2ee work (bless up), so maybe that's it.
In a larger company the culture is a thing that probably nobody should try to connect to, and mission is usually long lost in the transition from small company to a large one.
> Spend long enough in a growing company and you'll see people who have no idea why they're important, who slack, who feel they aren't heard, etc.
And gathering all of them together every six months for no good reason so they can be "celebrated" by some guy they have nothing to do at all will make them feel heard or important?
> Even in a smaller startup, celebrating things like "we got a major new client" or "we hit this important milestone" can make people refocus and rekindle their passion for the work.
In small company "we got a major client" is an important thing. In a big company, a regular employee couldn't care less, as it won't affect him/her in any meaningful way.
The article is proposing weekly meetings for up to 500 employees. If they need reminding that often, then I reckon you have a hiring problem.
Where I am now, there is a formal all-hands that takes most of a day once/year, plus all-hands at appropriate junctures (big client/important milestone stuff), and it seems to work well. There isn't the idea of this fortnightly or weekly meeting. I just can't fathom wasting that much time to talk about mission.
Your company should subdivide as it grows, and the meeting/governance structure should acknowledge that fact. Weekly for 500 people sounds insane.
My mission is to trade my labor and experience for currency I can use to fund my life.
That is all
>All-hands aren't about corporate bullshit.
Yes it is. This entire concept of "we are a team" or worse "we are a family" is bullshit, the second it is more profitable for the company to not employ you than it is for the company to employ you, you are shown the door.
But a line like "every attendee feels invigorated, empowered, and educated" is a bit stomach-churning - if you set your goals that high your meeting is guaranteed to be a flop.
I couldn't read past this part. It has corporate HR blather right at the top. If you see wording like this in a meeting proposal it is guaranteed to be a huge waste of time.
I see I'm being downvoted for this opinion, but I ask you. What exactly does it mean to "drive alignment" in real terms. What are you going to do differently? It's nonsense words that HR uses make it sound like they're important to making your products.
However, given enough time, any indefinitely scheduled meeting* too often tends to resort to filler when there is nothing to report, since anyone who's job routinely involves setting up meetings probably has some metric attached to such activities, whether explicitly or implied (this typically being a people-herding/middle management/non-production role.) The result being the value proposition of such a meeting plummets and even when the meetings would be necessary, the attendees have already disengaged due to prior experience.
*exclusions might be short, focused events with a well-defined goal inside a specific context such as Agile-style daily standup which incorporate reporting, course-correction, and ad-hoc resource management in a very brief timeframe (<15 minutes)
http://arstechnica.com/business/2014/08/tripping-through-ibm...
At least one version of OS/2 came with a midi version of Ever Onward buried in its pre-installed sound files. Seeing that songbook makes me hear it all over again.
I remember all-hands meetings like that - one in particular where the CEO tried to buy the hotel at 4am so he could order the bar open. The withering disdain of the barman was quite something.
Mind you this was in Scotland so "sufficient alcohol" really means something.
There are musically inclined folks everywhere.
I'm pretty musically inclined but dear lord I would never do this, nor would I work anywhere that did.
Yeah.
Also do not have debates. Do that in groups of five so everyone get to contribute.
Do talk about the company motivation, mission and priorities though.
Been doing it for years.
Moreover, the author says his company, Square, has an all-hands every two weeks! I've heard great things about Square, but other companies should NOT "try this at home". It works for them, but it would be a disaster at most other places.
Absolutely agreed. But you don't need more than 1-2 of those meetings a year.
Or conversely if the company is going somewhere different every two weeks then the company probably has some bigger problems to deal with.
I have had AHM on the Friday afternoon. Most of the attendees either fell asleep (metaphorically) or wanted to get off early to start the weekend. However, if presentation was engaging, things would have been very different.
We have one scheduled for today (Yay!) and I'm already looking forward to the incompetent mucking about with the mute buttons (or lack thereof) and enjoying twenty minutes of "Can everyone please put the call on mute?" screaming children and people doing the dishes in the background) followed by a bunch of delusional execs handing each other "awards" for stuff that in reality never happened (but we pretend to because contractual obligations).
Ok enough cynicism for today. Back to coding!
Funny I was going to mention exactly that, having been there.
1) In my experience it doesn't scale past 1000 or so people and once you literally have offices all over the planet you run into timezone issues. So state/city/country whatever it takes to get attendance below 1000.
2) An appropriate party game is something like duct taping 1000 envelopes of gift certificates underneath each chair, no matter how little, and then surprising people halfway thru when about a quarter of the attendees are asleep, and opening a trading market to wake everyone up. Or a raffle halfway thru to wake people up. An inappropriate party game is watching the execs have a rap battle, or watching the execs play blackjack, or trying to get the audience involved in anything "teambuilding"
3) Speaking of "no matter how little" above, that doesn't count for food. People drove across entire states for hours and rearranged their private lives extensively to attend... serving cold pancakes and cold breakfast sausage (but only two per person!) is a false economy WRT morale. If you're standing in line for food and the primary comment by coworkers is "thank god I stopped for breakfast on the way here" then your meeting failed.
4) OPs article correctly mentioned top line metrics. Oh god help me I've spent hours in meetings listening to production managers of a plant I'll never see or visit spend fifteen minutes talking about the inner details of how they modified a grease gun to better match the viscosity of a new dielectric grease and you've got an entire auditorium of a thousand blank expressions tuned out. If you think the entire company cares about how you reorganized the pencils in supply room #35 in plant #51 you are simply wrong. If you're around long enough you'll attend all hands meeting where no amount of caffeine can save you. Just awful.
5) Front line supvr will use all hands meetings as a punishment. You broke the build you have to go. Its enough to make people go postal or at least call in sick the day of the meeting. If all hands meeting sick/vacation days are 10% or more than non-all hands meetings, you are doing meetings wrong.
6) Likewise don't tell the execs, but anyone attending remotely or calling in, isn't paying any attention.
Most people I think want transparency, but it's so rare in reality, especially in meetings like that, that people don't really know what to do when they actually get it. I think a lot of companies are running on more risk and thinner margins than people expect, and being transparent about that can hurt morale for a while because I think in a lot of cases the sugar coating has been thicker than people realized and the reality is a bit more stark.
The up-side to it I think is that in the long term it can lead to a better team. People are more honest and loyal to leaders who don't shy away from the truth when it's uncomfortable, and there's less panic when a budget is cut or a project canceled, or even people laid off, when people can see what the business realities are that lead to those decisions.
- Good news: Funny opening, exciting new projects and features, awards, new hires. Everyone is great, smart, talented, the best. Don't quit, refer your friends.
- Bad news: The company is not profitable and everyone needs to work harder so the company can be sold at a higher price. Some random self-help phrase to close.
Basically, get everyone to lower their guard, then unload the bullshit.
One 'funny' thing about all-hands was the Q&A section - no-one ever asked anything (maybe the occasional softball) apart from us support guys. "Where are the extra support staff you promised?". One all-hands I was away off-site with the other support tech, and it threw the cadence of the all-hands off, apparently, as "and this is about the time the support guys complain..." (not actually said, but what everyone was expecting).
The company is still somehow running, but it's always been tight on money. After I left I heard the tale from a colleague still there, about how they had orders from customers, finished stock to fill those orders, and they couldn't ship... because they were on credit hold with the cardboard shipping box suppliers for non-payment...
What is an 'all hands'?
In my experience, this is the sort of meeting that completely wastes a shocking amount of everyone's time, and the Flavor-ade that HR always distributes there tastes very strange.
In my opinion, a company-wide mandatory meeting should be held no more often than owner/shareholder meetings, and only for time-sensitive issues that affect the entire company, such that you want everyone to hear that news, spun correctly from your good ol' trustworthy and reliable CEO, instead of getting rumors with varying levels of substantiation from the Internet.
If you want to give out awards and reinforce corporate culture, make that a voluntary meeting, and bribe people to come to it with gratis food and drink, or door prizes, or some form of entertainment.