If you read it again you'll see the person paid for the product and then the product they paid for was kept from them
Same thing happened to me, I tried to rent a film on touyube but the stream consistently erred after 2s of low quality viewing.. what really bugged me was I could watch any trending video on the free service without issue on any quality setting but the movie I paid for lacked the same supply attention and was buggy for the entire rental window
Who's going to go after googs for the 6$ I spent trying to watch a movie but an error on touyube stopped me from having the access I paid for?
How is it high ground to withhold sympathy when it is a mega corps stealing from a user?