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Comment by angryasian | Hacker News Reader

Thanks I wasn't aware of this. I signed up for Final, but now i'm not going to continue.

The irony is that they "fixed" the credit card but you can't cancel online, just like with any other card. In fact, searching their support, there is literally no instruction on how to cancel. Classic.

interesting how many 'mainstream' companies are acting like the online porn companies did in the late 90s... easy to keep rebilling the customer if you don't provide a way to cancel.

i always look for this before signing up to a financial service. if you aren't easy to reach from every page on your site(or only allow phone calls from 9-3 EST, kind of crap)... i don't trust you with my money, period. I know really good customer service reps are spendy, but hiding from the customer is unacceptable.

Appreciate the sentiment, and agree that being aware of cancelation is important with financial services.

While the phone support number is not published on the marketing site, we make ourselves incredibly easy to reach for all current cardholders, both through the mobile app as well as by phone and email. Support is based onsite here at our HQ office in Oakland, and can be reached between 9am-5pm PST.

what if someone is not a customer or forgot their login? 9-5pst isnt much better then 9-5est, it still means i have to take time out of my normal work day to deal with you on your time. its your business, so run it as your wish of course, but as a customer, these are the things i look at, and scant phone/support availability is a red flag to me.

What if someone has an issue with their card in the middle of the night? They need to wait until morning to get help?

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