I moved recently and was forced to sign up with them as the only competitor option was 7mbps. After provisioning my service online successfully, I received a call from them stating that I would not be able to receive the the service I had requested at the price they quoted. I could either cut the speed in half, or increase my bill by $70/month. I was furious, since there is absolutely no reason the website should have given me incorrect information...I put in my service address, after all. I refused to drop my speed or pay more. There was a brief pause, then they told me this was fine and activated my service. I provided my own modem, and am still charged the monthly modem rental fee despite attempting to notify them several times.
Worst fucking company I have ever dealt with. I would happily pay more money to anybody else just to take business away from them.