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"Hi I just got something for free and I'd like the opportunity to complain about it now." I mean he said there are no plans to shut it down. What timeframe? You want a promise that for X years you'll continue to receive this service for free, unchanged? They're extending the value. There's literally nothing to be grumpy about.

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Except you literally just stated what there is to be grumpy about.

> "..I just got something for free and .."

What you're saying is now that they got it for free they have no right to complain about the fear of it being unstable. Which is EXACTLY why people are having an issue here. They are fearing that the fact that it is free means it also won't be able to be relied upon and you just proved why they are saying that. If you pay for something you have some recourse. If it's 100% free for everyone and shuts down, well shit. Guess all of your stuff is gone and you have to go elsewhere.

There is no guarantee even if you paid for Instapaper that it would continue as a service.

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