The vets.gov website built by 18F has had "work in progress" and "coming soon" labels on it since inception.
I dont care what hourly rate the VA negotiated under the auspices of "savings". If 18F doesnt deliver, then the investment is worthless.
I dont care what hourly rate the VA negotiated under the auspices of "savings". If 18F doesnt deliver, then the investment is worthless.
I think it's easy to underestimate how hard it is to ship something on the scale of vets.gov from the outside.
Source: had early talks with the VA to join this project. I didn't, but came away with a lot of respect for the team working on it.
https://www.vets.gov/playbook/platform/
I'll give vets.gov credit for mobilizing content with responsive design.
But as expected, "uber-portal" strategies that re-purpose content from other sites quickly suffer from entropy and information rot. The portal just becomes a cut-n-paste curation exercise.