You hear both candidates speak. Hillary says "We need to have empathy for those people," a phrase that's clearly referring to you by the surrounding context. She's obviously not talking to you, she's talking about you.
Trump says "I LOVE THE POORLY EDUCATED!!! And I know you're struggling and I'm going to fix it!"
He's talking directly to you.
Who do you vote for?
Does it even matter what she says at that point about empathy? No. She clearly doesn't even consider the possibility that a poorly educated person who's leaning Trump would even be in the audience. Does "We need to understand you people and empathize with you" sound inclusive? If you're in Camp Hillary it might. If you're not in Camp Hillary, well, those words are pretty much an admission that the in-crowd doesn't relate to you at all, or consider you one of them.
And that's the complete arrogance and obliviousness that allowed the left to lose an election to an extremely weak opponent.