Dwolla has other problems. In May The Consumer Financial Protection Bureau claimed that Dwolla lied about security (1):
From December 2010 until 2014, Dwolla claimed to protect consumer data from unauthorized access with “safe” and “secure” transactions. On its website and in communications with consumers, Dwolla claimed its data security practices exceeded industry standards and were Payment Card Industry Data Security Standard compliant. They claimed also that they encrypted all sensitive personal information and that its mobile applications were safe and secure.
But rather than setting “a new precedent for the payments industry” as asserted, Dwolla’s data security practices in fact fell far short of its claims. Such deception about security and security practices is illegal. Specifically, the CFPB found, among other issues, that Dwolla misrepresented its data-security practices by:
Falsely claiming its data security practices “exceed” or “surpass” industry security standards: Contrary to its claims, Dwolla failed to employ reasonable and appropriate measures to protect data obtained from consumers from unauthorized access.
Falsely claiming its “information is securely encrypted and stored”: Dwolla did not encrypt some sensitive consumer personal information, and released applications to the public before testing whether they were secure.
As for the change in business model, they announced (2) on a Friday afternoon after the U.S. election, with less than one month before the switchover. Some people were left in the lurch. (3)
1. http://www.consumerfinance.gov/about-us/newsroom/cfpb-takes-...
2. https://www.dwolla.com/updates/focus/
3. https://discuss.dwolla.com/t/the-changes-this-dec-7th/3209/7