Google shipped me a replacement Nexus 5 for free after I broke the screen dropping it. I wouldn't have even called on an issue that so obviously my fault, but there had been reporting that Google was replacing phones in these instances. The rep mentioned that he knew of this reporting, clarified that this wasn't their policy, and helped me out anyway.

While that level of customer service might have been too generous, Google clearly needs to do a lot better that the support they are apparently providing for the Pixel.