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Comment by imchillyb | Hacker News Reader

That phone was dropped.

Deep scratches are clearly visible, as are bits of concrete or asphalt that are embedded between the glass and the bezel.

The coloration of the plastic bezel is changed where a /buff-job/ was done in an attempt to remove said scratches.

That is a human error problem, not a manufacturer defect issue. I hope they take you to task for lying so blatantly and attempting to stir up trouble. If you've damaged their brand, I certainly hope they sue you for libel.

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In case OP deletes the original pictures:

http://imgur.com/a/PN2CV

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Oh, bullshit. That's lint or something, and those scratches are totally normal. Buffing leaves circular scratches.

It looks better than most phones that have been in use more than a week or two.

To my eyes, they don't at all look "totally normal". That is the wear and tear you would develop after several months (or even years) of normal use.

In this case, the phone does look as if it had either a hard fall, or a hard hit against something.

The person I was responding to was claiming that the guy had buffed the plastic, which is obviously crazy. All I can say in response to your claim that it looks like the phone has had rough use is that I'm pretty sure most of my phones with plastic edges were worn more than that very quickly, through normal use.

In addition to the defect the guy called them about I see unscratched glass, unscratched metal, lint, and some abrasions on one of the three edges of plastic that don't go deep at all (I bet you couldn't feel them) which are probably only visible because the phone is being lit from above. None of this is a big deal.

It's not clear cut. That stuff in the seam could be finger gunk and dust. The 'discoloration' looks like a natural result of the curved bezel and uneven light.

Maybe or maybe not. The glass doesn't look damaged. But it's not really important. Google should not have even asked the question -- just offer to send a replacement.

This is a new phone that they want to be successful, so they need to go above and beyond.

Wow I thought you were being a jerk, but after looking at the pics I'd judge some of what you said as plausible.

Of course, no way is it conclusive, so I don't see how it justifies how the support played out.

The pictures do not support your claim. It looks just like you'd expect a phone to look that has been used for a little while but never dropped with a screen that is coming unglued.

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