In the end, googles lack of support is one of the major factors I'm willing to pay the extra cash for Apple devices. That plus privacy and thought out security.
I believe him - I have no doubt they'll send me out a replacement if the issue keeps showing up.
Its a super expensive laptop so I'm definitely paying for it. But it sure is nice to get a personal, premium experience like that from customer support.
Apple has good service but they won't repair/replace everything. But i find them more than reasonable when something goes wrong.
Not it's not. A replacement for a hardware problem is only good service if the new one does not have the same hardware problem. Replacing a broken part with a broken part is slightly worse than doing nothing at all.
Apple seems to be on some sort of mission to tie everything to your fingerprint, something that people have demonstrated is easy to fake if you have an image of the fingerprint. There was a massive issue about the FBI getting access to that iPhone but, when they tried to do it themselves (instead of getting Apple to give them a really easy way to do it that they could use in future, which was their initial goal) it was easy for them to do.
Apple is not doing a good job with security. They are doing a good job with PR, including convincing people that don't think about it too closely they are doing a good job with security. Look at it more.closely and you can only conclude that they don't actually care about security, just the perception of it.