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> I purposely set expectations low by saying it may take a little sanding. That lets me over-deliver since it's usually a perfect fit.

Wow. This is genius. You should write a click-baity blog post titled "This Weird Trick will always get your products 5-star ratings"

I think "over promise and under deliver" has been part of business for far before any of us were around :)

Or spoken in more buzzword silicon valley speak - you have to set customer expectations and then aim to exceed them.

I think "over promise and under deliver" has been part of business for far before any of us were around :)

Sorry but isn't it 'under-promise and over-deliver'? Just double-checking...

Pretty sure you're right. Or was there some hidden sarcasm we've both missed there?

> "over promise and under deliver"

I've dealt with quite a few vendors who over promise and under deliver...

Trump