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Have you considered the cause of the e-mails/support requests and tried to streamline your process or at least provide additional instruction in order to quell the high volume?

My experience has been that support requests can be near zero if you actively work on some kind of automated solution for the highest frequency problems.

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I'm trying to work towards this. There are just a ton of problems that can occur since I'm dealing with recording/uploading audio in the browser. Network dropouts, OS audio settings, varied browser capabilities / versions, microphone selection issues, limited hard disk space, browser storage quotas, etc.

My new goal is to have every single error or notification have a built-in link that takes them to a solution article. This seems to be effective so far.

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