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Comment by iagooar | Hacker News Reader

Because, you know, nowadays nobody has a smartphone or any other devices capable of browsing the web besides their PC...

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I am one of those people who does not have a smartphone and tablet. It is very frustrating as ISPs move to that assumption, but I understand I am in the minority.

Yep. The world is rushing past you.

Many people still don't have smartphones/tablets, it might not be that convenient to use the support site on a small smartphone, if your tablet runs Windows 10 also (as MS would like it to) it could be in the same state, ...

Yep, in that case, you need to call over a friend with one, there is a 99% chance he or she will have one.

Because everyone has a friend who can drop what they are doing and come round right now to help them diagnose a problem with their PC so you can get on with your urgent work.

I'm starting to think that MS secretly wants desktop Windows to die so they can concentrate on server-land OS roles (especially Azure based), Office, and SQL Server. Once their dev tools and office are cross-platform and/or web-based (they seem to be moving that way) they can push people onto Linux/Mac/Other on the desktop and let someone else worry about the intractable problem of maintaining the security of the desktop/tablet OS installs of the filthy masses...

You could also ask someone to print it out and send it to you by fax, if that's your vibe.

Downvoted for what? For trying to find solutions instead of complaining over something that probably no one is going to experience nowadays.

Yes, accessing the website might not be easy/convenient, but so what? It's still a reasonable way to provide a long list of instructions.

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