Interesting... I have never found any of their (37signals) products useful either.
I was frustrated by the 37s attitude. "We don't comment on development plans" was a common refrain from their staff. So... no hints on where you're heading or whether there's any plan to add a feature I so desperately need? And the focus on simplicity over suitability to customer needs was also surprising.
"Use it or don't" seems to be their take on customer relations. It's their business and they can run it how they want and, yes, I can think of lots of rationalizations for the way they do things, but they're not a company I want to do business with. Maybe, as an earlier poster wrote, 92% of their customers are happy. I wonder how many potential customers they've lost.
Maybe it's a good thing: It leaves a place in the market for a better product, and maybe a better company.
There's lots not to like about their attitude (look how they handled their last outage), but we're still customers.
(I'm assuming it was killed automatically so humans don't have to take the time to moderate all his comments.)
I've never seen a more obvious troll.