Six years and three failed university degrees later, I started in night shifts myself in customer support because I had no other option and some guy from a mailing list had a heart for someone broke and desperate.
Fast forward another seven years and I'm not just CTO of a profitable company, but also pretty thankful of all my experience in customer support, if only for a good chunk of humility. It's really hard to overcome your initial feelings about such a "downgrade" in socioeconomic status for a chance on a new beginning/industry though, don't know if I would have dared that after 40.