I've never been an Apple user but I feel you. For me the most baffling part is that a company with supposed hundreds of billions in cash reserves is just sitting on their bottom ignoring a good chunk of their users. I've heard some news that they fired a lot of QA engineers as well but I have no clue if that's true or not.

It does make a lot of sense to keep a strong hold of your market even if you are struggling. Even if you don't have good ideas about innovation, periodical hardware refreshes and opening up a little would project an image of you planning to return, even if it's 2-3 years down the line.

The lack of action from Apple's side however is the most non-sensical reaction in this situation. I honestly can't explain it -- unless we assume that bean-counting businessmen forbid any action where no big profit margins are visible.

As for the current PC/laptop landscape, you might be a little too melodramatic. Windows 10 is an extremely capable consumer-grade OS and while it absolutely doesn't have the polish of macOS, it's the OS that works with the most hardware in history (I was really surprised to read you had a problem with your USB dongle; I have 5 different brands of dongles, USB Type-A and Type-C alike and they worked out of the box) and shows a lot of potential for the near future.

I do agree that the [former] attention to detail Apple showed was unmatched. It's a huge loss to simply let a good chunk of your users go.