At this point I'm convinced that nothing but regulation can make those big companies - on which our digital lives are more and more dependent - to provide even a modicum of customer support. Right now they don't care, because they simply don't have to - a HN headline every other week doesn't create measurable losses, because users don't have comparable alternatives (and the Internet, paradoxically, has very short memory). On the other hand, having customer support costs real money...
EDIT: Added a sarcasm tag next to the winkie, just in case someone mistakes my comment for a defense of Google.