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The letter states explicitly that it is requested, but not required, that they redact the name and phone number of the agent.

I thought the same, but was it intentional or rather just oversight?

Risky or not, I make a very "in-your-face" reading of Cloudflare's attitude. This little detail speaks loudest in the whole story, I think.

And what is the benefit of being 'in your face'?

I didn't mean to imply any benefit.