Microsoft CEO Nadella: 'Steer AI Away from Replacing People'

This assumes that people are currently being used to maximum effect. Most products and services are not so perfect that they couldn’t be improved in some obvious way.

The shortage I see is in the number of organizations willing to pay for extra people right now, regardless of job threats. (And by extension, the number of customers willing to pay much more, to ensure that companies can easily afford more workers.)

Imagine what companies could do RIGHT NOW to improve society, if only they were willing:

— Make things faster (e.g. serve lunch in less time; make people wait less for “representatives” on the phone; etc.).

— Make things higher quality (e.g. more testers; more “polish” in products; more customization options).

— Make work suck less (it is hard to imagine overloading people with 80-hour work weeks if the company employs more workers).