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Comment by ndaiger | Hacker News Reader

Sendgrid allowed attackers to social engineer control of my company's account and intercept password resets, despite an explicit warning from us a week prior (we received a chat transcript of the failed attempt and let them know that it was not us and someone was actively trying to social engineer access to our account).

Then they had the gall to try to convince me on the phone that it must have been my fault (after our blog post about it blew up).

Needless to say, I think they are terrible.

Previous HN discussion: https://news.ycombinator.com/item?id=7476836

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As a former customer (it has admittedly been a few years) I'm not surprised. Sendgrid's entire business is based on price. Emails are one of the few costs that don't really scale that well. They cost a lot more than people think they should. When I list did a cost analysis they beat out a lot of other providers.

I haven't used them in years, so I'm not sure if they are still the low cost leader, but they are definitely the kind of thing where you get what you pay for. Their lack of investment in product and infrastructure showed for the years I used them, and their slowness in delivering updates was incredibly frustrating.

Who would you recommend then?

I'm not the person you asked but I too have had bad experiences with SendGrid.

It really depends on which aspect of SendGrid we're talking about.

Transactional e-mail? Mailgun is a easy to use API on top of Amazon's SES.

You can even set up incoming e-mail hooks e.g. "When a new e-mail arrives, POST the contents to this address and attach any attachments on the e-mail as file uploads."

Newsletters? Drip campaigns? I have less experience on this side of the realm, but HubSpot has been the best experience I've seen. Their web management UI is also powered by their own open API, if I remember correctly.

I like mailgun, but I am having a devil of a time with them sending to MSN and aol addresses. Basically 0 deliverability. And their tech support is going on 4 days without looking at my ticket. But maybe it's not their fault.

Not Marketo

I've had good experiences with Postmark, though I haven't tried them at large scale.

I would recommend them too, I had a bad experience with sensgrid. Went from mandril to sendgrid to postmark and couldn't be happier.

I was on the fence about leaving SG, now I'm for sure out, thanks.

I think this was submitted because it was discovered on /r/programming

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