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Did they know of specific instances of fraud or just more generally that it was going on?

even when the company realized its agents were helping scammers avoid detection

I'm inclined to say on the record here that actively assisting and rendering aid to someone seeking avoid fraud detection kind of answers that question right off the bat

Yea, this could mean that a WU employee explained to a customer why they were being refused service, and explained how they'd have to redo their request in order to send money.

The prosecution will spin it as in cahoots, when it could have just been good customer service explaining a bunch of stupid rules.

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