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Comment by dmode | Hacker News Reader

I have a Model S and Tesla service is generally exceptional. This sounds like they messed up. I am sure if he escalates they would take care of it

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They refunded his previous sale and built him a replacement but wouldn't honor the original price on the replacement.

There was no where left to escalate.

Wow, there's an amazing amount of down voting in this article. Is that because people hate tesla? I don't get it. I once bought an suv. It had a problem soon after I bought it and got service for a while and i didn't have a car. It was frustrating. It wasn't a tesla by the way :-) They didn't offer to give me a loaner during that time, but I was pretty young and not aware that was a normal expectation. Eventually my car was repaired, but I was out several weeks of use of that car.

Moral of this boring story - things can break. The car company won't just give you a new one. They will try to fix your old car. Tesla sells things, and they can't just give you a new one when it breaks.

Things can repeatedly break until you're out hundreds, if not thousands of dollars, and until it has spent more time being (not) repaired in the shop, while the dealership repeatedly tells you nothing is wrong with the vehicle despite the vehicle saying there is, to the point where lemon laws kick in.

But you seem to think he's just whining.

> Tesla sells things, and they can't just give you a new one when it breaks.

Actually, they can. And legally, they have to (or offer a refund), if the car breaks as much as that one did. I don't think you quite grasp the magnitude of the issues being alleged.

> I once bought an suv. It had a problem [...] Eventually my car was repaired

Right, good story, but totally different than the OPs story, where he had tons of problems and they were never fixed.

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