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Comment by jameskegel | Hacker News Reader

I'm rapidly starting to question my use of mid-tier web services. Who else is operating like this? CI/CD, Staging, downtime playbooks, backup playbooks, all of this or any combination of it would have been a good idea. Folks, I just want to work without my tools failing so that I can go home and think about something else.

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GitLab.com is a testing platform for their Enterprise version.

If you want to guarantee reliability you need to pay for hosting or self-host.

Otherwise, there are quite a few competitors in this market with 99.99%+ guarantees.

Does the enterprise product move slower?

If you mean release-wise it's in step with CE. I host an ee server. I've had very few issues with the actual hosting of it over the last year. Their Omnibus system is fantastic. Most issues are UX/UI related when they break a button or what not.

If this is even remotely true, they need to put that on the front page, in really big letters.

Why should they?

The letters are F, R, E and another E.

It's nice that you can spell and all, but bitbucket is also free and we don't see this type of issue there. Or github, or gmail, or google analytics, or...well, you get the point I hope. Free is not a synonym for unreliable, so if a company wants me to sign up to their product and doesn't tell me it's unstable, I'm not going to be terribly impressed if it fails. A clear notice on the homepage would sort this out. Heck, they can even link over to the enterprise edition for anyone who doesn't want to take the risk.

please search for "github outage" on hn search engine for example... or "bitbucket outage"... pay is not synonym for reliable either...

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