Google: Make unique products that push the boundaries of what was previously thought possible.
Amazon: Don't care about inefficiencies and usage. Inefficiencies can be handled by charging more to the clients, usage doesn't matter because the users are mostly the clients and they don't feel their pain.
Google: Had to make all their core technologies efficient, performant, scalable and maintainable or they couldn't sustain their business.
Amazon: IaaS
Google: PaaS
Amazon is philosophy is being 'close to the metal' to allow Enterprise customer to migrate 'regular apps' into a 'regular environment' in the cloud.
Most of Google's offerings are (at least were) novel, but proprietary ways of doing specific things.
Amazon is not a laggard: they have provided a number of interesting and useful 'helper' things to facilitate IaaS - as well as a number of 'pure cloud' type things.
Amazon is very, very customer focused. Their products come from customer demands.
Google often 'cool things they've done internally' and exposes them, hoping that they might have some use-case in the rest of the world.
Google and Amazon are equally interested in profit.
Which Amazon totally didn't have to do with their firehose of cash?
Amazon runs nothing, it's an outsourcing firm. They needed to make services "good enough" to be sold. If a service is somewhat inefficient, it just charges the clients more to cover the costs.
Technologies reflect the business they were created in.
What the fuck are you talking about. It's one thing to say AWS services are "good enough" but "Amazon runs nothing" is a ridiculous statement.
I suspect that Google knows this, and their reputation for have poor customer support and sales comes from that knowledge.