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Comment by wears_sweaters1 | Hacker News Reader

Ive heard through the grave vine that approaching Amazon via customer service and asking for the primary shipper to handle all phases of the process will stop your packages from getting handed to local services.

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I had an issue where USPS was claiming packages were delivered to meet their prime contractual agreement then not actually delivering it until 1-2 days later. (So prime 2 day was taking 3-4 but marking it as delivered to my box on day 2 every time). I filed a complaint to USPS, and a USPS employee actually called and admitted that they were probably doing that to make their stats look better. I feel like any other organization admitting to contractual fraud like that would actually face consequences, but truthfully I don't think anyone holds USPS to a high bar.

Contacted Amazon and they claimed they prioritized UPS for my address. Seemed to work -- packages come via UPS almost exclusively now. Pretty good resolution in my book.

I have the exact same issue with USPS. If I see Amazon shops with USPS, I don't even bother to look for the package until the next day now. The problem for Amazon now is if I need an item ASAP, I really can't trust their next day/2 day shipping so I will just end up going to a local store and buying it.

My issue was resolved via the exec customer support team after e-mailing Jeff Bezos. Worth a shot. Amazon is many things, and being great at customer support is definitely still one of their best strengths.

Thanks! I will try that.

Hmm. Maybe this is what has been happening to me. Thank you.

I've had a similar experience. A few years I had multiple issues with LazerShip (last mile delivery) and I complained to Amazon about it. They've never sent anything via LaserShip to me since.

You guys must be special. I've had several problems with LazerShip. Most recently they delivered a $300 watch to the wrong location. I've specifically asked if I could somehow avoid having packages shipped by them, and the CSRs have told me they can't control that.

Maybe it has to do with my region, or the fact that I'm quite close to a regional Amazon warehouse.

Here's something that's worked for me: https://news.ycombinator.com/item?id=13660378

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