Here we get the raw unvarnished story of someone effected and people can make their own conclusions. There's no middle man trying to make a buck and the making a buck is why NYT it's 'maybe there's an NYT expose.' Lawyers, advertisers, and other more important news all are considerations at editorial board meetings. Lots of stories get spiked.
Given that, I would be more comfortable with having a _relatively_ reliable source that I can vet via reputation and prior experience. It still doesn't mean I would just take that as a ground truth. But it's a significant difference between that and just having a bunch of anonymous eyewitness accounts.
Taking anything anybody says online seriously IS where fake news come from.