First off, how cool and futuristic you judge a company's tech to be should have absolutely zero bearing on how an investigation like this is treated, and the fact that you even bring it up makes it hard to take the rest of your post seriously.

Secondly, Fowler did exactly the right things in response to these incidents, over and over: she kept evidence, and she talked to the people in the company who were ostensibly supposed to help her deal with them. For a year straight. The fact that things continued to steadily get worse for her throughout this process shows pretty clearly that this is not a couple of morons. This is an institutional problem at Uber that must be dealt with at an institutional level.