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Comment by tbolt | Hacker News Reader

I too wish Sony would field a compelling compact Android device.

The iPhone SE is really great, my only complaint is the 64gb limit. Rumors of a 128gb on the way though.

The Z3C wasn't a bad device. The Z5C is awful, primarily due to a processor that overheats at the drop or a hat, causing the entire phone to be unacceptably slow. (neither are even all that small, but by 2017 Android standards they're tiny)

More crucially, their support is awful - I had to send both a Z3C and Z5C in for repair shortly after receiving them, and in both instances they kept onto the phones for more than a month because they didn't have available parts. And with the Z5C refused to admit that it overheats. On that basis alone I can't justify buying another Sony device.

I sent a Z3C in for replacement due to water damage, and a new one was delivered very quickly. Two days, according to the old tracking messages in my email.

This was in the EU though.

Same here with a Z3. Water damage, they sent me a new one (different color, though).

I sent a z3c in under adh warranty and they issued me a full refund, 20 months in.

Much less good experience here on Z3C return. First failure (randomly lost network, etc.) they repaired it, but it came back with more things broken. Returned that one and got a new one with a badly glued screen. Used until screen cracked, then returned it. They held onto it for a few months while they moved their warranty service from El Paso to the Midwest. Then returned it unrepaired with a won't fix note...

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