> bureaucratic complacency

It also could be a problem of elected officials and public complacency. Not to be partisan, but one political party has staunchly opposed almost all government spending and has single-mindedly reduced taxpayer investment in everything they could.

That same party (maybe not the parent), as part of the campaign to reduce government activity, says government is unavoidably incompetent and blames that for all problems. Part of that is blaming "bureaucrats" (a bad word, apparently). Perhaps the problem is those elected officials.

In this case I don't know, but a LinkedIn post by someone I don't know, filled with hyperbole, is not credible evidence either way.