They do not accept emails, they email from service@paypal.com which is a no-reply address. The only way to provide them with tracking numbers is through the Resolution Center - yet in the resolution center they don't provide any transactions that they need tracking for. I emailed Paypal about this and they said they would send me an email with where to provide the info to, they did not send the email, they sent an Appeal Denied email yet I didn't even get the opportunity to appeal my case!