The story would be a lot more powerful if it were vastly more concise and meandered far less. This reads like an angsty teens livejournal entry, which doesn't do the serious nature of the matter justice.
If you found this account to be "meandering", imagine what it would be like, trying to follow procedures in the face of this conflicting, and (in my opinion) intentionally manipulative instructions from your boss, your boss' boss, the HR department...
That strikes me as either myopic, or dishonest.