http://www.bbc.com/future/story/20150112-why-in-flight-food-...
I wonder why the airlines aren't doing anything about this. I'm not a frequent first-class passenger, but if I were, high-quality coffee would be a big deal for me.
Many transatlantic and transpacific flights now have a proper grind-on-demand coffee machine (allowing for lattes, cappuccinos, etc) in business / first class. Doesn't necessarily solve the water problem, although they can fill them up from bottled (I don't know if they actually do).
For the airplane I wonder if the water isn't getting hot enough due to lower atmospheric pressure. The flight attendant see it boiling so they assume boiling means hot but it may only be 80C not 100C.
I know when I make the Starbucks VIA I make sure the water is boiling well (I live at sea level) and it's really hot otherwise it doesn't work out.