No it's not. He stated that he went to the regulator and complained and they dismissed it.
He actually received remedy from his credit card, which is not a regulatory requirement but rather the free market at work.
He actually received remedy from his credit card, which is not a regulatory requirement but rather the free market at work.
The process was pretty opaque. From what I gathered, every complainant is assigned an internal investigator/advocate. If the department determines that the complaint has merit, the complaint goes before a regulatory judge who has limited authority to issue fines, revoke licenses, etc.
The system almost worked.
(Also, what's with that weird US regulation about a purchase having to be "within my home state or within 100 miles of my home" to be eligible for some credit card protections?)