Facebook activated my dormant account and won’t let me deactivate it
smashcompany.com
smashcompany.com
A clear demonstration of how users don't read error messages, as the screenshot that appears above this paragraph spells out the exact method the author suggests.
> You can also try other challenges to confirm your identity.
FB's approach here is a great example of a dark pattern. I've known several people who really want to kick the FB habit and deactivated their accounts. But when they accidentally reactivate, the temptation was too great to go back since everything was still there just how they left it.
Evil genius right there.
How does one pay for Facebook? Is there a premium service I'm not aware of?
Same way Google do with adword on their search page.
I run ads on Facebook for several Facebook pages and additionally promote their posts (using the per-post boosting) fairly regularly.
In your example though the Ads are the product you're paying for. Not the Facebook account that is purchasing them, though I see how they're inherently linked.
It's like Ford in the 70's with the Pinto, trading off the cost of law suits vs. the cost of a recall.
So, yes. I agree with you in spirit, but not all users are as skilled, or upset, by this as others. And some may actually be lured back in.
People severely overestimate their own free-will and downplay the role of luck and external forces in their lives. If free-will was absolute and unlimited, then Facebook wouldn't be able to make any money from advertising. If you look at Facebook's income statement, you can actually quantify how much free-will Facebook took away from humanity.
Facebook's mission is basically to take free-will out of people and turn it into dollars for corporations.
Forcing someone to provide real identification for a service that didn't require it to sign up in the first place is just ludicrous.
For all intents and purposes my email is the sole identification available for a service like facebook. Further, a passport picture isn't worth squat because there is nothing linking my email to it anyway (and a passport picture can easily be forged or copied).
I'm going to guess that OP of article had a similar situation; Using another service, an errant click was made that triggered an event on Facebook.
I remember shutting down my account and then recieving some emails a week later, clicked the link wondering why FB was still emailing me, boom account reactivated. Shut it down again, then a couple weeks later I clicked the wrong share link and once again my account was reactivated.
If I was an investor or advertiser, I would be deeply suspicious of Facebook's metrics...
Otherwise... well, imagine that I close my account and then decide to reopen it. ANYONE IN THE WORLD could block me from reopening it if FB doesn't require identification in the way you suggest.
FB has a history of collecting cross-site passwords from failed logins.
I'm was very recently in a similar situation having a Facebook account that was deactivated about 5 years ago (I thought I had deleted it).
I received the exact same account reactivation notification email as in the article and I also started receiving photo post notification emails.
Upon attempting to sign in to my Facebook account to investigate, I was presented with a screen informing me that my account had been locked due to recent suspicious activity. In my case I did recall my password and as such didn't encounter the ID verification process.
I was presented with the details of the most recent login which was shown to be from a Samsung phone and from a Russian IP address. I have never owned a Samsung phone nor have I ever visited Russia.
My girlfriend's Facebook account was also recently accessed in similar suspicious circumstances.
I suspect that account credentials acquired from breaches of non-Facebook services are being used to attempt to access Facebook accounts.
The Author even considered that the password was checked by some automation against sites like haveibeenpwned, which makes sense to me to some degree for Facebook to be actively checking against, but they seem to dismiss this in favor of a spying option.
I agree that having to submit a government issued ID seems a little incredulous for being able to deactivate the account, but as others have suggested, I'm not really sure how else the author can prove they are who they say they are. It seems that any such approach would be equally egregious to the public eye (i.e., anyone can make a fuss and shut down a facebook account), but certainly there must be some middleground, such as multiple authentications.
A lot of the sanity checks used by companies are pretty unreasonable for most users to remember or pass - Microsoft and Skype, for example, have basically locked me out of my main skype account; their recovery challenge was to name the exact account names of 6 of my contacts as well as the the last two group chats I had been a part of. Since I hadn't used the account in about 2 years, this was really difficult for me, and the account names were even more difficult since people were using handles instead of real names, so the exact formatting was all but forgotten.
Riot Games Inc. had similar methods, asking "what was the first skin you were gifted and who gifted it?" when my friend was trying to recover their hacked account. That was stuff that had occurred years ago, and we had no idea who gifted what and when.
Again, I don't really pretend to have a good solution for these scenarios, but such solutions seem like they're just obstacles for the actual owner instead of neerdowells that overtake accounts.
Can you imagine the chaos once they get hacked and their ID database leaks?
Correction, for many third party websites a facebook account is /an/ identity. If you closed your facebook account, what are the odds you're going to be using it as your openID login all over the place?
Probably none.
Plus you have to trust the user thinks everything through and associates "I don't want Facebook anymore for its primary purpose" with "I use Facebook for other things too."
Having lost a domain with email tied to it before (renewal came up during a long, low-tech vacation) I'm glad they're a little more careful than that.
Given you more or less gave away the idea that you reuse your own passwords, if you haven't already, I suggest you start using a password manager and changing all your passwords to something random.
Just make it long and random.
I've been using a password manager for some time now.
As it is now it's simply not possible for a regular person to decide that they do not wish to further participate with any of facebook's services, remove their account and all the data associated with it, and be confident that all of the data collection, analysis, and 3rd party identification/authorization that goes on with active facebook accounts stops when their account removal process is complete.
So no matter what any one individual does in regards to their unwanted facebook account there is always the possibility that something they would really prefer not to happen with it comes to be... like some hacker from who knows where gaining control of it and so adding another key element to their identity fraud dosier collection.
I've gone in three times now, made sure the account was "deactivated" (using quotes since we know it's not really ever deleted).
And I'm still getting notifications.
Something else is going on here.
Having said that, I'm almost glad this measure is in place. Assuming the account was only deactivated and not completely destroyed (and let's be honest, they likely never completely destroy all data on a user) an attacker can very easily assume the identity of that user as well as invade the privacy of their friends who have an account but lock down info to only their connections.
What I'm trying to say is, showing ID seems extreme, but given the amount of power you gain by getting access to someone's Facebook account today, it doesn't seem entirely unreasonable.
TL;DR Don't use the same password on multiple accounts, no matter how "unimportant".
The number of sites that use - sometimes even requiring - SMS as a backup authentication mechanism, even while you use a separate authenticator app, is astounding. Cell phone number recycling is just as bad as email addresses.
In my case they reactivated it for some reason and I had no idea for months until someone told me they saw my Facebook page.
I had just deactivated because I wanted to take a break from all the fake relationships, but I never really hated the company itself.
But now that I know this company just does whatever they want and doesn't care about the contract with their users, I despise them with passion. It's one thing to change privacy policy, but reactivating someone's account without permission when he clearly has deactivated is almost illegal.
I ended up completely deleting my account (that's different from "deactivating". It's actually all gone (hopefully)
I'm sure there are many people like me and OP out there. It's sad that people can't do much about it as individuals even when their privacy is fucked with.
I am angry at you.
"anyone" with the proper access credentials?
Not to re-activate an old account without email re-verification.
Also, the Facebook page clearly says to block out everything except the photo, name, and birth date. This is information Facebook already has and the photo upload is simply for verification purposes. This makes his claim of privacy invasion even more ridiculous since he already gave them that information years ago.
Don't you think that was part of the point and part of the problem?
And while I agree with not likely to upload photo of our driver's licence/etc.. it's pretty likely this is really just to verify that it's your account to delete (although I'm sure you could photoshop something that passes pretty easily if you were malicious) and it sounds like they remove that proof of identity pretty securely afterwards.
> We aren't aware of any suspicious login activity on your account
So they admit they don't think anything is going on, even. Facebook is just punishing the author because they committed the sin of password reuse. And the punishment for password reuse is apparently demanding ID before allowing the author to do anything with the account that belongs to them. Even though they control the email address associated with the account.
Try to think about it without all that negative mindset. Someone quite obviously obtained the (careless) author's password from a leaked user database of another site. They used it to log on to FB and reactivate the account. That isn't suspicious, because the last login IP address FB had is 5+ years old and having a different one now is not unlikely. Then, the author logged on with his IP address - which was suspicious to FB, because they thought the legitimate owner of the account had recently logged on using a different IP address (perhaps even from a different country). In addition, it took him several attempts to get the password right. Therefore, they demanded some ID.
They can't very well just assume all attackers will set the evil-bit now can they?
https://en.wikipedia.org/wiki/Evil_bit
The automated system has done "the right thing" and fallen back to manual verification when it detected suspicious activity. They can't request id for every activation or reactivation.
So the automated system did more harm than good. It should either be overhauled or disabled.
Where do they assume that?
They don't even know right now that it did the wrong thing. Presuming the root cause is a login from somewhere else from a password DB, all they know is they have 2 logins with the right password from 2 widely separated places. How are they to know which one is the right one? Asking for a real ID sounds like a good start, but the author refuses to provide one. Understandable, I suppose, but how else can he prove that he's the real account owner and not the other guy?
Subject: Account scheduled for deletion
"Hi Mathew, We have received a request to permanently delete your account. Your account has been deactivated from the site and will be permanently deleted within 14 days. If you did not request to permanently delete your account, please login to Facebook to cancel this request: http://www.facebook.com/login.php Thanks,The Facebook Team"
I know there was a difference between deactivate and delete, deactivate tried to guilt trip you ( like this http://mashable.com/2009/07/22/facebook-deactivate-account/#... ) whereas delete had some hoops on the form to jump through.
I've just checked by attempting to log in - "The email address you entered does not match any account"
I have the feeling that checking if the account still exists by trying to logon is: 1. not a good check 2. maybe conra-productive because they now maybe assume you are interested in getting back your account.
I remember an insider interview a while ago explaining that at any time facebook hold several, seven if my memory is correct, copies of every data ever collected on all users and non users. Surveillance capitalism.
Definitely not "recently". But it was well-hidden.
Given their scale, Facebook doesn't have to ever delete anyone's account information, since they have enough money and power to keep everything indefinitely. Deleting account information would probably be like deleting money, since that data likely has real value (more so if someone changes their mind about deleting their account) even if it's no longer public.
It's not nuts, it just seems a bit mercenary. But then, Facebook is bigger than many governments now, so it also seems to be working in their favor.
Edit:
It seems this is common enough to be in the FAQ as well:
https://www.facebook.com/help/359046244166395/
How to DELETE your account (will take about 2 weeks or so DO NOT LOG ON TO YOUR ACCOUNT or it will cancel the arrangement):
https://www.facebook.com/help/224562897555674?helpref=relate...
I was worried it had been hacked and activated by someone so I logged back in. Nope, so turned off the emails and "deactivated" it again.
FB should provide backup/restore functionality for account data and delete accounts after N months of inactivity. They should require e-mail confirmation for logins after N weeks of inactivity and any suspicious logins. The author of the article is lucky that he still owns his geocities.com e-mail address, many such old domains have been sold and re-used.
Inactive/Dead accounts are useful for bragging with account numbers, but for users they're just a risk and burden.
If necessary, I'll pull a Data Protection Act request on these goons.
Some concern from family and friends but a "Yea, got hacked, be careful out there" took care of that.
Make the system work for you mate.
I seems to remember this was exposed a few years back with the introduction of a "past memories" features or something that mistakenly took some of the supposedly deleted content and put it in the spotlight.
They hold onto this data because: 1. You gave them full legal rights to do so by agreeing to their ToS and giving them full ownership of everything ever collected on you by facebook. 2. Exploiting user data is how the make money. (well that and investor story time).
That is correct, I remember there even was a presentation video from one of FBs engineers describing exactly that, also that they intended to burn that data to long time storage archival discs (probably already are). I have no time to look for that video but if someone knows what it was called please link to it, it should be somewhere on the youtubes.
After several weeks, I got an email yesterday telling me that due to no further suspicious activity, they unlocked the account without Photo ID verification. I went in and scheduled the account for deletion.
What is _important_ is the fact that it was activated without any user input, and can't be deactivated without handing over quite substantial trust.
It wasn't reactivated without any user input - or at least we can't possibly know that.
We just don't know who the user was who did the reactivating.
The actual password issue here is password reuse and what should have been done is not having a facebook account in the first place. Is it even possible to get out of facebook once your data is in there ?
The user being the account owner, we do know (provided we trust him) that it was not him so yes it was reactivated without any user input.
From what I gather it could be that email/password was used on another service that got breached and either a bot or someone trying all those breached credentials on facebook caused the reactivation, or a relative that knew the user/pass or facebook trying to collect more personal data on old inactive accounts and inadvertently getting exposed once again.
I'm tempted to try logging in if they really deleted my account after I requested it.
But nevertheless, they advertise that they actually remove the content, when you delete the account (saying it can take a few months before they prune all the backups from it), so it would be fraud if they did not. Also EU, there's a right to delete.
About facebook account deletion:
Publicly visible text/images often aren't properly deleted
even when you succeed in deleting an account. Try editing
or deleting them manually before deleting the account
itself. If you're unsure what happens to your tracks: this
can be found mostly in the Terms of Service/Privacy
Policy; otherwise you can always contact Facebook and ask
personally. By the way, deletion requests don't
necessarily mean your data will actually be deleted (e.g.
due to legal obligations).
[1]: https://www.accountkiller.com/I'm more disturbed by 5 year data retention than the crappy verification step.
What the OP doesn't seem to understand is that the attacker may have been able to technically "reactivate" the account, but they also probably can't actually gain access until they provide ID. This ID requirement has likely saved the OP's account from actually falling into the attacker's eager hands.
OP is complaining about the privacy implications of a compromised reactivation by an attacker, and sour they are being asked to prove that they are not the attacker. Take off the tin foil hat, stop crying foul, be grateful Facebook seems to have saved your password-reusing ass, send them the ID, and then delete the account instead of deactivating it.
The only path to reactivate the account is to send them my government issued ID.
In my case it doesn't matter because I don't want to reactivate the account anyways, but if things were different I would be absolutely horrified at the thought of sending them my driver's license or passport photo.
I would probably hit them up with a 'Right to be Forgotten' cease and desist letter demanding facebook remove everything they have associated with the account.
Edit: just saw that was done. Let them play their stupid game like they're important.
Does power hungry Mr Z thinks he's some kind of police to ask for a photo id?
And yes it should, and expendable passwords because the world is filled with morons who "encrypt" your password with rot13 or one round of unsalted md5 (but your better follow their "strong password rules")
If I think about writing, I write its, but when I'm thinking what I want to write and my fingers just type it, it is like a layer of execution intercepts that thought and correct it.
I guess that's just the brain and one of its features, it's nuts.
Getting back to the subject, this is one of the biggest issues, idiots who hold our data and yet don't add salts to their encryption because salt is bad for you.
Facebook afaik does nor have twitter support.