When this stuff is made into a process, it becomes robotic and the empathetic, human element of it is taken away from it.
These people need someone to listen and understand, not necessarily someone to shove anti-psychotics and whatever else caretakers are told to do.
I'm not saying drugs don't help, but it's best when trust is established, and one can help the patient see why the drug is necessary at the time.
That has always been my problem when seeking help for my psychological issues. I'll see a GP or a specialist, get a prescription, they may go over the mechanism of action with me if I push them to, but otherwise I'm told to take 2 every day and report back in a month.
I'm a lab rat. Not a patient. See why these people have trouble getting help? They don't feel like patients getting treatment.