He'd probably get told who the right parties to lodge a complaint against, if there was any lawyer willing to talk to him for about 15 minutes, but the last half of the article is basically him being bounced all over California by legal professionals who won't speak to him, because he's out of their bailiwick.
It's the XY problem in legal form...
As someone very ignorant in how to handle legal issues, as the story went on I originally thought he had to go through the court system to get his fees returned. It didn't occur to me, until the very end, that it's something he needs to dispute with BoA.
Obviously the author needs to take BoA to small claims court but it took me a little while to realize that so I can understand.