I take it to mean they've never actually worked on a truly hard problem in their lives.
I certainly have some empathy for this view. On the other hand, the right time to have addressed actually fixing some of these problems is 25 years ago. The second best time is today (to steal/abuse a phrase). Enterprise organizations sometimes punt these things down the road with half-assed solutions. It's cheaper today and tomorrow maybe it will be someone else's problem, right? All the while the overall issue becomes worse.It sucks sometimes to be at the bottom of a deep hole you dug yourself into without a ladder, but at the end of the day, it's your hole.
And you are right that sometimes it's just a hard problem. But you can always make those worse.