Never attribute to malice what can be attributed to incompetence.
This particular one leaves you completely vulnerable to trivial deception. Want to get away with something evil? Just pretend to be dumb, make it look like you don't know what you're doing, then people on the Internet will defend you as "merely incompetent, not evil."
Besides, did you even read the article? Burger King is doing this on purpose! Says so in the first paragraphs!
This paints their president as clueless about positive ways to connect with customer. FWIW, I don't think the president should be evil or incompetent.